Privacy Policy
Nohad Enterprise Privacy Policy
Last Updated: 1 May 2024
Nohad Enterprise (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our site or use our services.
1. Collection of Information
We may collect information about you in a variety of ways, including:
- Personal Data: While you make a purchase or attempt to make a purchase through our site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
- Order Information: Information necessary for processing your orders, such as product details, order numbers, and transaction details.
2. Use of Information
We use the information we collect in the following ways:
- Order Processing: To process your orders, including payment processing, shipping, and providing you with invoices and/or order confirmations.
- Customer Service: To communicate with you and manage your customer service requests.
- Improving Our Services: To understand your preferences and enhance our service offerings.
3. Disclosure of Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
- Payment Processing: We use CHIP IN SDN. BHD. as our payment gateway provider. Your payment information will be processed securely by CHIP IN SDN. BHD. in accordance with their privacy policy.
- Compliance with Laws: We may disclose your information where we are legally required to do so in order to comply with applicable laws, regulations, and legal processes.
- Business Transfers: In the event of any merger, sale of company assets, or acquisition, your information may be transferred to the new owner as part of the transaction.
4. Data Security
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
5. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: You have the right to request access to the personal data we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete data.
- Deletion: You have the right to request the deletion of your personal data, subject to certain legal obligations.
6. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: nohad.order@gmail.com
- Phone: +60192208084
- Address: 48 Jalan Villa Raya 2/4, Crest Hill Industrial Park 2, 43500 Semenyih, Selangor, Malaysia
Refund Policy
Nohad Enterprise Refund Policy
Last Updated: 1 May 2024
At Nohad Enterprise, we strive to ensure our customers are satisfied with their purchases. If you are not completely satisfied with your purchase, we are here to help.
1. Returns
- Eligibility: You have [30] days from the date you received your item to request a return.
- Condition: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Receipt: A receipt or proof of purchase is required to process your return.
2. Refunds
- Processing: Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.
- Timeframe: The credit will be processed within a certain number of days, depending on your card issuer’s policies.
3. Shipping
- Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Exchanges: If you need to exchange an item, please contact us at nohad.order@gmail.com for further instructions.
4. Non-Returnable Items
Certain types of items cannot be returned, including perishable goods, custom products, and items marked as final sale.
5. Contact Us
If you have any questions about our Refund Policy, please contact us:
- Email: nohad.order@gmail.com
- Phone: +60192208084
- Address: 48 Jalan Villa Raya 2/4, Crest Hill Industrial Park 2, 43500 Semenyih, Selangor, Malaysia
Please note that the above policies are subject to change without notice. Ensure to review our Privacy Policy and Refund Policy regularly for updates.